Frequently asked questions

Interesting times ~ Covid-19


During this national emergency, Star Diaz Collection is firmly committed to being a source of constancy and reliability with your packaging and shipping needs. You are the heart of who we are and we want to let you know the steps we are taking to keep us all safe during this pandemic. Our customers and team members are always our highest priority and we are closely monitoring the situation and following the latest recommendations by the Centers for Disease Control and Prevention (CDC) and public health departments regarding COVID-19. There may be some unforseen delays with USPS but rest assure we are shipping out items within 1-3 business days for delivery.




How things work around here!


Star Diaz Collection items are available for a short period of time and will be sold in limited quantities. New items will be added on a consistent basis. Please subscribe to our mailing list to stay ahead on new items, sales and more!




Where is everything made?


Every item is designed and hand created in the home of the designer. She resides in North Carolina.




Physical stores?


For now we’re an online-only store, which allows us to get you the best in new merchandise as quickly as possible.




Custom Designs?


Feel free to contact Star for any custom handbag or accessories requests! Please send an email to; stardiazcollection@gmail.com and we will be in touch with you within 24-48 hours. Thank you for the Interest!




Wholesale Inquiry?


Each large order is valued individually and with a keen note. If you are a store buyer interested in more information about our line and think our bags are a great fit, please email us. Please specify product name, size of bag, quantity, any shipping locations and date order is desired and we will respond with a quick and comprehensive quote.




Shipping


No need to worry! Our goods are leaving the facility on time; within 1-3 business days from the date of purchase. We ship First-Class Mail via USPS and notification is sent once the order has shipped. Please keep in mind the possibility for a delay in delivery with USPS as we continue to work through these difficult times. During this national emergency, Star Diaz Collection is firmly committed to being a source of constancy and reliability with your packaging and shipping needs. You are the heart of who we are and we are closely monitoring the situation and following the latest recommendations by the Centers for Disease Control and Prevention (CDC) and public health departments regarding COVID-19. If there are any questions or concerns regarding your shipment, please don't hesitate to email us at stardiazcollection@gmail.com. We will respond to you within 24-48 hours.




Returns/Exchanges


We hope that you love every Star Diaz Collection item that you own! Although we hope it never happens, if your item arrives defective or damaged, please let us know within 10 business days from the date of delivery. We will gladly replace and or repair the item in it's entirety. Otherwise Returns are not accepted!




Still have questions for us?


Please send an email to stardiazcollection@gmail.com and we will respond within 24-48 hours.




Black Lives Matter!!


Free Transportation (Revisited) I wasn't there but I heard about it. I wasn't there but I feel about it. Bodies planked on bodies planked on bodies shanked in bondage. I thank those bodies. Grave and decrepit souls forlorn and terrified as they voyage. Excrement and tears stain excrement and tears... I wasn't there but I heard about it. I wasn't there but I feel about it. Because souls never forget. So with shacked hands I replace my crown and take this ride. You embodied the fight and your stories embolden us. Trips in the backs of cars that kill us faster than GPS can navigate... We circumvent the streets. Blood and paint splattered so that we matter in protest Against a system of tyranny and oppression. We press against the powers that be in country that would never be Had we not built it. Brands proclaiming support in popularity contests... Oh! Now we matter. Black dollars a powerhouse to get the attention of suits and desks Writing checks we do not care to cash. Where were you before the paint dried? Where were you before the song cried? Where were you before we got sick and tired? Oh, you're here now? Bet. Let's take a ride. -Kelly Goodman





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Black Lives Matter

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